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Shipping & Returns

Latest Testimonial

Hello 

I'm writing to let you know I'm thrilled with the necklace and bracelet!  Beautifully packaged and arrived within 2 days of my order - completely brilliant!  Your website was really easy to use and free shipping helped me make my decision to use you.

I will certainly be using your website again.

Kind regards,
Annetta

Payment

You can pay with any of the cards displayed below or via PayPal. If you don't have a PayPal account simply click on the "Don't have a PayPal account?" option on the left side of the payment page. Example below:

Don't have a PayPal account? Use your credit card or bank account. (Continue)

VisaMastercardAmerican ExpressSwitchSoloVisa DeltaVisa Electron

Shipping

We'll ship your items within 24 hours of ordering by 1st Class Royal Mail so it arrives fast! Special Next Day Delivery also available.

UK 1st Class Royal Mail Shipping = FREE!
UK 1st Class Recorded Shipping = £1
Royal Mail Special Next Day Delivery = £5.50
Gift Wrapping Available = £2 

INTERNATIONAL Shipping = £2.95  

We can ship to virtually any address in the world.

Note that there are restrictions on some products, and some products cannot be shipped to international destinations. For example, we do not have licence to sell our Swarovski Crystal range to persons in the U.S.A.

Returns Policy 

You may return new items within 30 days of delivery for a full refund less the cost of delivery if you have selected Recorded or Special Next Day Delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Unfortunately, due to hygiene reasons, we cannot accept returns of earrings.

You should expect to receive your refund the same day we receive your item back.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Include your shipping method so that we know when to expect the item and process your return quickly. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Return all items to:

Envious Desire
62B Lascotts Road
London
N22 8JN
UK

*Please include your returns number.